How do you create value through sustainability?


V/Line is Australia's largest regional public transport operator. Based in Victoria, V/Line provides train and connecting coach services from Melbourne to regional areas.

The brief:

V/Line required the development of a social indicator suite to enable them to effectively measure the social outcomes of programs within their sponsorship and community partnerships portfolio.

ZOOiD delivered:

  • A social impact measurement handbook
  • A suite of social impact indicators
  • Program evaluation tools
  • Recommendations for future social impact evaluation planning activities

Project outcomes:

  • The social impact measurement toolkit enabled V/Line to evaluate the short and medium term social impact of each program.

More Information

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“ZOOiD’s professionalism, knowhow and flexibility were crucial in the success of our project. V/Line required a set of tools that truly reflected the true community service nature of our CSR activities, and ZOOiD’s team was quick to understand our programs in-depth, find the common thread and deliver the tools for us to be able to establish our Social Indicator Indices. I have no hesitation to recommend the ZOOiD team, and look forward to working with them again.”
Dora A Ugalde, Corporate Affairs and Sustainability Manager